ANALYSIS OF A HEALTH CARE ORGANIZATION 1
Analysisof a Health Care Organization
Thereis certainly a balance between respect for what is already in placeand helping an organization move forward. How do you find thatbalance?
Qualityimprovement in health care organization involves actions that arecontinuous and systematic in order for it to be stable as well asrecord of performance improvement. Striking a balance between thenorm of the organization and changes introduced must be done thoughteam work. Every employee has to know what is to be done and how itmust be done. The process of transformation must be addressed at thesame time in order to have positive results. Sollecito & Johnson(2013) pupports that the outcome sought ought to be patient centeredthis is to mean that delivery of health care services must beidealized critically for a pathway to optimal health services.
Soundslike IT skills are, and will be, in high demand. Where does one go toobtain training in health care IT issues? Or is general training inIT all that is necessary?
IThas a great impact on quality, efficiency, knowledge and generalimprovement of a health care delivery system, this is more so ininformation management and clinical decision making. In bid toredesign the organization, technology is a core consideration whichwill make an impact on the technical, financial and cultural factorsamong others. Specific training on health IT is inevitable in ahealth care organization so that the workers can utilize thetechnology that is provided. For one to obtain training in health ITenrollment in programs to train health professionals whose roles andduties involve health IT. One may also obtain training materialonline or from other settings providing them.
Althoughthese folks help keep down the overall cost of health care, theirservices are not paid/covered by insurance and thus are a financialburden to the practice. What are your thoughts on how you mightchange this approach to care and payment?
Thecosts of financing the training programs for the health careprofessionals as well as the services they provide are a barrier toquality improvement. This is because though many health careprofessionals are willing to offer the services, the costs ofmaintenance is quite high and they do not receive any reimbursementsfrom neither their organizations nor their insurers. The services arehighly helpful in the medical practice though they are notappreciated. The one way out of this crisis is by the healthprofessional leaders to come up with a payment plan/policy that willcover these services when it comes to compensation/payments. This waythe health care professionals will not be demoralized whichultimately may have a negative impact on the quality improvement goalof the organization.
Lastly,although it is not a new role, the position of Medical AdministrativeServices technician is becoming more and more relied upon. Reliedupon up to handle front desk duties such as Billing, Scheduling andgeneral maintaining the facility.
Medicaladministrative services range from checking in, interviewing andscheduling the patients at the front desk for proper appointments,compiling medical charts and records, transferring lab results to thespecific clinicians and maintaining the facility appearance amongother duties. A medical administrative technician should be composedand should portray a demeanor that is calm especially in emergencydepartments and during serious injuries. Given the current trends intechnology the medical administrative technician ought to know how tooperate medical applications and software as they may be required toreceive payments, record them in database and issue the clients withreceipts.
Isthere special training needed to be successful in this new role? Howis it different from roles that have historically been available inhealth care organizations?
Forone to execute all functions of a medical administration technicianwithout getting overwhelmed, one must get training so as to get themedical terminology, the practical skills and overall officeprocedures. Training plays a critical role in giving the medicaladministrative trainee an insight of how a medical facility frontoffice should run. For instance, if the medical administrativetechnician made a mistake and took lab results to the wrong placethen most probably there would be a clinical error. The role alsoinvolves critical medical records that can never be misplaced andmust be up to date at all times constant calendar keeping avoidingoverlapping of appointments and other events is part of the role.These functions can only be carried out effectively by one who hasbeen trained effectively thus the need for proper training.
Sollecito, W. A., & Johnson, J. K. (2013). Mclaughlin andKaluzny`s continuous quality improvement in health care.Burlington, MA: Jones & Bartlett Learning.